Support
A real person reads these.
Facet has no accounts, no support tickets and no chatbot. Three mailboxes, answered by the people who build the app — usually within a day.
App support & billing
Something broken, something confusing, a subscription question, or feedback you want a human to read. We answer every one, usually within a day.
support@facetpcos.xyzFacet Access
Three months free, no questions and no proof. If the price is out of reach right now, this is the address — you'll get a code back, not an interrogation.
access@facetpcos.xyzPrivacy
Questions about what Facet stores, what the meal AI sees, or a formal data request. The short answer is on the privacy page; this is where the long one comes from.
privacy@facetpcos.xyzTry this first
These six cover most of what arrives in the inbox. The full FAQ is on the home page.
How do I cancel?+
On your iPhone: Settings → your name → Subscriptions → Facet → Cancel Subscription. Facet also links straight there from You → Plan → Manage or cancel. You keep access until the end of the period you've paid for.
I was charged and I don't know why.+
Check Settings → your name → Subscriptions first — that's the authoritative record, and Facet is billed entirely by Apple. Refunds are issued by Apple at reportaproblem.apple.com. Email us either way and we'll help you read what happened.
I bought Facet and it's asking me to buy again.+
Tap Restore Purchases on the paywall while signed into the same Apple Account you bought with. If that doesn't clear it, email support with the date of purchase.
My cycle isn't showing up from Apple Health.+
Open the Health app → Sharing → Apps → Facet, and confirm the cycle categories are switched on. iOS grants these one at a time, so it's common for one to be off.
The meal feedback got my plate wrong.+
Tap the correct level — Steady, Moderate or Quick-burn — on the meal card. Your read overrides the app's, permanently, on that meal. You can also describe a meal in text instead of photographing it.
I want everything deleted.+
You → Privacy → Delete everything. It wipes the local database and your private iCloud zone, permanently. You don't need to email us, and we couldn't do it for you if you asked — we never had a copy.
Facet offers lifestyle education, not medical advice, and we can't answer clinical questions by email — not because we don't want to help, but because it would be wrong of us to. For anything about your symptoms, medication or lab results, the Doctor Visit Report in the app is built to make that conversation with your clinician a better one.